Download the slides here.

When you discover your organization’s sensitive data has been breached, what’s the best way to respond? How do you protect your customers? Your organization? What are the biggest risks? With constant threats to confidential customer information, companies are asking these questions more than ever before.

For answers, ID Experts surveyed hundreds of experts — compliance, privacy and security professionals engaged in the daily fight to protect information against the risks of data breach. We were pleased to find the strong emphasis on customer service, an important principle in successful breach response.

Key Takeaways:

  • Why a member of the C-Suite should be a part of your Breach Response Team
  • One size does not fit all in the case of breach response
  • The importance of crisis communication post-breach
  • The value of offering identity protection services to breach victims


Jeremy Henley - Vice President of Data Breach Solutions of ID Experts

Lisa MacKenzie - Founder of MacKenzie Marketing Group